Refund policy

Return & Refund Policy

Effective Date: 1st April 2026

At NEXVORO, we want you to shop with complete confidence. If you’re not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • It must be in its original packaging with all tags intact
  • You must provide a receipt or proof of purchase

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You have 30 days from the date of delivery to request a return
  • Requests made after this period may not be accepted

To initiate a return, contact us at:
📧 support.nexvoro@gmail.com

3. Return Process

  • Once your return request is approved, we will provide return instructions via email
  • The return address will be shared after approval
  • Items sent without prior approval will not be accepted

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within [2–5 DAYS recommended] at support.nexvoro@gmail.com with photos/videos.

👉 We will arrange a replacement or full refund at no additional cost.

5. Exchanges

  • We offer exchanges only for damaged, defective, or incorrect items
  • For other cases, the fastest way is:
    1. Return the item
    2. Place a new order

6. Non-Returnable Items

The following items are not eligible for return:

  • Personal care / hygiene products
  • Perishable goods (if applicable)
  • Customized or personalized items
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards or digital products

7. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • However, we will cover return shipping if:
    • The item is defective
    • The wrong item was sent

8. Refund Process

  • Once we receive and inspect your return, we will notify you of the approval status
  • If approved, your refund will be processed to your original payment method within 7–10 business days
  • Banks or payment providers may take additional time to reflect the refund

If more than 15 business days have passed after approval, contact us at:
📧 support.nexvoro@gmail.com

9. Order Cancellations

  • Orders can be canceled before they are shipped
  • Once shipped, cancellations are not possible
  • You may initiate a return after delivery

10. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to:

  • Cancel or return your order within 14 days, for any reason
  • The item must still meet standard return conditions

11. Contact Us

For any questions or return requests:

📧 Email: support.nexvoro@gmail.com
📍 Address: Mumbai, India